Diamond HVAC Ltd

Diamond HVAC Ltd is committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use and protect your personal data when you visit our website or contact us.

By using this website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Diamond HVAC Ltd is a specialist air conditioning company providing installation, servicing, maintenance and repair services for domestic and commercial customers.

If you have any questions regarding this policy you can contact us at:

Email: info@diamondhvac.co.uk
Website: www.diamondhvac.co.uk

What Information We Collect

We may collect and process the following personal information:

• Name
• Email address
• Telephone number
• Address (for quotations or service visits)
• Information submitted through contact forms or enquiries

We may also automatically collect certain technical information when you visit our website including:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Time and date of visits

This information helps us improve our website and services.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries
• Providing quotations for services
• Carrying out installation, servicing or maintenance work
• Improving our website and services
• Communicating with you regarding enquiries or services

We will never sell or rent your personal data to third parties.

Legal Basis for Processing Data

We process personal data under the following lawful bases:

• Legitimate interest – responding to enquiries and providing services
• Contract – when providing services requested by a customer
• Consent – where required for marketing or analytics cookies

This is in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Cookies

Our website may use cookies to enhance user experience and understand how visitors interact with our website.

Cookies are small text files stored on your device when you visit a website.

Cookies may be used to:

• Ensure the website functions correctly
• Analyse website traffic and usage
• Improve website performance and user experience

Where required, users will be asked to consent to cookies through a cookie banner when visiting the website.

You can control or disable cookies through your browser settings at any time.

Our use of cookies complies with the Privacy and Electronic Communications Regulations.

Third-Party Services

Our website may use trusted third-party services to analyse website traffic or improve functionality.

These services may include tools such as analytics platforms that help us understand how visitors use our website.

These providers may collect anonymous usage data in accordance with their own privacy policies.

Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse or disclosure.

However, no internet transmission is completely secure and we cannot guarantee absolute security.

Data Retention

Personal information will only be kept for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Your Rights

Under UK data protection law you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your personal data where applicable
• Object to processing of your personal data
• Request restriction of processing

If you wish to exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner's Office.

External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions regarding this policy, please contact:

Diamond HVAC Ltd
Email: info@diamondhvac.co.uk
Website: www.diamondhvac.co.uk